Download e-book for kindle: A Guide to Customer Service Skills for the Service Desk by Donna Knapp

By Donna Knapp

A consultant TO customer support talents FOR THE provider table expert, the definitive provider table textual content now to be had in a completely revised fourth version, teaches technical execs the abilities and paintings behavior had to effectively have interaction with buyers and attain task delight. each one bankruptcy describes a selected enterprise ability, gentle ability, or self-management ability required to bring potent technical customer service whereas supplying confirmed, how-to ideas for studying that ability. learn and references were up to date in every one bankruptcy, and the most recent ITIL vocabulary and ideas are mirrored during the text.
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A Guide to Customer Service Skills for the Service Desk Professional by Donna Knapp

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